Abbotsford, BC, Canada
Full Time
Mid Level

Westerra Equipment has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry, recycling and more with their equipment needs. Join our award-winning company and experience working at a Gold Certified Canada’s Best Managed Company, and one of BC’s Top Employers. 

This position is responsible for a variety of customer service tasks, including assisting with inventory control.  As this is a multifaceted position, you will have the opportunity to work with a small team and help to support both internal and external customers.

Key Responsibilities:

  • Managing Daily OEM Emergency orders;
  • Receiving Emergency Orders;
  • Tracking Emergency Orders;
  • Submitting Shortages, Damage, Returns documentation to OEM (SDR Process);
  • Reconciling SDR credits;
  • Managing Core Returns;
  • Reconciliating of Core Return Credits;
  • Facilitating Obsolete Parts Markdown and help manage the process;
  • Invoicing/credits review;
  • Assisting Inventory & Inventory Prep – Be available and participate in yearly inventory;
  • Freight Allocation;
  • Parts Warranty Claim Management;
  • Parts Setup/Creation;
  • Backorder Management;
  • Milestone Entry in Softbase;
  • Cycle Count;
  • Reception Duties and General Support;
  • Other Duties as assigned.

Knowledge, Skills and Abilities:

  • Positive and professional communication with customers and teammates;
  • Excellent attention to detail and a positive attitude, with good interpersonal skills;
  • Excellent general computer skills and experience with Microsoft Office applications (Outlook, Word, Excel);
  • Superb customer service skills;
  • Excellent problem solving skills;
  • Self-motivated, organized and able to multi task;
  • Able to learn and utilize operating data base.
  • 2-4 years’ experience in an administrative capacity;
  • High School Diploma;
  • Or a combination of education and experience.

Compensation Package: 

  • Wage $20-$23/hr based on experience and qualifications.
  • 3 weeks of vacation.
  • RRSP Matching Plan.
  • Extended Benefits. 


  • Build trust – with customers and each other;
  • Be a team player – commit to working together to win;
  • Be customer-focused – “wow” customers so they become raving fans;
  • Support community – care for our people, our community and our planet;
  • Deliver results – know what you need to do and get it done.

Working Conditions:

The Administrator is based out of the Abbotsford office and works 40 hours on average per week Monday to Friday.


*By applying, you consent to share your name and email with our third-party assessment provider only for assessment purposes if any employment assessments are required. Your data will be treated confidentially and not used for any other purpose. Your participation is optional. If you have concerns, contact our HR department.

*Due to the volume of applicants, only those candidates shortlisted will be contacted. Thank you for exploring career opportunities with Westerra Equipment.


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