Service Advisor
Kamloops, BC, Canada
Full Time
Operations
Mid Level
Westerra Equipment has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry, recycling and more with their equipment needs. Join our award-winning company and experience working at a Gold Certified Canada’s Best Managed Company, and one of BC’s Top Employers.
Exciting Opportunity Alert! Join our team as a Service Advisor! Be the vital link between our Road Service Technicians and customers, ensuring smooth scheduling, work order completion, and customer satisfaction. If you thrive in a dynamic environment and love delivering top-notch service, we want you on our team!
Key Responsibilities:
• Assist in coordinating road and/or shop technicians, as assigned;
• Create work orders and complete quotes for required service needs;
• Determining parts availability and scheduling future appointments;
• Reviewing the repair order and service performed with the customer after the service is completed;
• Assign work to the right technician and follow up to ensure job will be completed on time, as required;
• Schedule jobs and organize technician workload, using GPS to maximize productivity, when required;
• Planned Maintenance Agreement management, including routine reporting and scheduling (PM’s);
• Assist in coordinating shop and/or road technicians, as assigned;
• Complete warranty documentation and submission as required, in an accurate and timely manner, ensuring good communication with the manufacturers to maximize recoveries;
• Employ workplace health and safety practices at all times;
• Other responsibilities as assigned.
Knowledge, Skills and Abilities:
• Able to build relationships with customers and teammates in a positive and professional manner;
• Able to translate clients' needs to the technicians or willing to learn;
• Able to assess client needs and sell recommended services;
• Excellent attention to detail and a positive attitude, with good interpersonal skills;
• Excellent general computer skills and experience with Microsoft Office applications (Outlook, Word, Excel);
• Sense of humor and the ability to handle stressful situations;
• Willing to learn and willingness to be coached;
• Excellent problem-solving skills;
• Self-motivated, organized, and able to multi-task;
• Able to learn and utilize operating databases.
• 2-4 years’ experience scheduling service work;
Why Choose Us:
Exciting Opportunity Alert! Join our team as a Service Advisor! Be the vital link between our Road Service Technicians and customers, ensuring smooth scheduling, work order completion, and customer satisfaction. If you thrive in a dynamic environment and love delivering top-notch service, we want you on our team!
Key Responsibilities:
• Assist in coordinating road and/or shop technicians, as assigned;
• Create work orders and complete quotes for required service needs;
• Determining parts availability and scheduling future appointments;
• Reviewing the repair order and service performed with the customer after the service is completed;
• Assign work to the right technician and follow up to ensure job will be completed on time, as required;
• Schedule jobs and organize technician workload, using GPS to maximize productivity, when required;
• Planned Maintenance Agreement management, including routine reporting and scheduling (PM’s);
• Assist in coordinating shop and/or road technicians, as assigned;
• Complete warranty documentation and submission as required, in an accurate and timely manner, ensuring good communication with the manufacturers to maximize recoveries;
• Employ workplace health and safety practices at all times;
• Other responsibilities as assigned.
Knowledge, Skills and Abilities:
• Able to build relationships with customers and teammates in a positive and professional manner;
• Able to translate clients' needs to the technicians or willing to learn;
• Able to assess client needs and sell recommended services;
• Excellent attention to detail and a positive attitude, with good interpersonal skills;
• Excellent general computer skills and experience with Microsoft Office applications (Outlook, Word, Excel);
• Sense of humor and the ability to handle stressful situations;
• Willing to learn and willingness to be coached;
• Excellent problem-solving skills;
• Self-motivated, organized, and able to multi-task;
• Able to learn and utilize operating databases.
• 2-4 years’ experience scheduling service work;
Why Choose Us:
- Salary between 60, 000 - 70, 000 based on skills and qualifications.
- 3 weeks vacation
- Extended benefits
- RRSP matching plan
Who We Are: Our people are at the core of what we do. We take the time to hire the right people who share our 5 core values, train them, coach them, and reward them for their successes.
- Build Trust – Build trust with others and & each other.
- Be a Team Player – Commit to working together to win.
- Be Customer Focused – “Wow” customers so they become “Raving Fans”.
- Support Community – Care for our people, our community, and the planet.
- Deliver Results – Know what you need to do and get it done.
Working Conditions:
The Service Advisor works 40 hours on average per week Monday to Friday.
*By applying, you consent to share your name and email with our third-party assessment provider only for assessment purposes if any employment assessments are required. Your data will be treated confidentially and not used for any other purpose. Your participation is optional. If you have concerns, contact our HR department.
*Due to the volume of applicants, only those candidates shortlisted will be contacted. Thank you for exploring career opportunities with Westerra Equipment.
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